seamless resolution

Resolving Claims,
Building Trust

support you can count on

Claims Made
Simple

Fast, fair, and proactive claims management
with a focus on clarity and client care.

Navigating insurance claims can be complex, time-consuming and disruptive. Our claims team works quickly, collaboratively and fairly to resolve your claim, allowing you to focus on what matters most — running your business.

At the heart of our team lies a steadfast commitment to personal, clear communication. We don’t just handle your case; we make sure you feel valued, heard and understood every step of the way. We genuinely appreciate and enjoy our interactions with clients and take great satisfaction in making a positive difference.

With a wealth of experience in managing diverse claims, our dedicated professionals go beyond just responding to challenges – they proactively identify and address them early in the process. This approach, combined with a team of experts empowered to make critical decisions, ensures the path to resolution is smooth, efficient and equitable.

It might seem simple, but our commitment to open communication is what truly sets us apart. It strengthens the trust which forms the foundation of enduring partnerships leading to the best possible outcomes for all stakeholders.

Contact our
claims team

Chris Webber

Claims Manager

+44 (0)07385 471 241

Laura Tamas

Senior Claims Operations Analyst

+44 (0)7385 668 992

John Isachsen

Head of Claims

+44 (0)7739 788 009

Joe Wang

Senior Claims Adjuster

+44 (0)7353 110836

Darren Broad

Claims Adjuster

+44 (0)7353 111080

Christine Neale

Head of Claims Operations

+44 (0)7733 731609

Mark Hoffman

Marine Claims Manager

+44 (0)7407 795348

Jake Blackburn

Trainee Claims Adjuster

+44 (0)7407 790172

Taliesin Stevenson

Claims Operations Analyst

+ 44 (0)7353 111286

Pooja Barot

Claims Adjuster

+44 (0)7741 130448

Troy Dorman

Claims Adjuster

+44 (0)7551 064328

Jake Blackburn
Trainee Claims Adjuster

+44 (0)7407 790172 

Testimonials / 0{{total_slide_count}} 0{{current_slide_index}} " The Alchemy Claims team’s extensive experience and collaborative approach to business make working with them a true pleasure. John and his team have been on top of everything since day one and have been very responsive to anything we have needed." “ " For an Insured to have their claim adjusted to a smooth & swift conclusion, you need professionalism, knowledge/expertise in the line of business the claim falls under, good communication & commitment to client service. Alchemy Claims have all these qualities... and more." “ " Alchemy stands out among London insurers for its depth of experience in both Underwriting and Claims. Their commercial approach, robust capacity, and proven resilience through market cycles have made them our preferred choice for a long-term partnership." “ " We have a strong partnership with AUL's claims team, who respond promptly and collaborate with us to enhance claims handling, resulting in faster and more efficient payment processing." “